Payment Terms

Terms and Conditions, Right of Withdrawal, and Complaints for PlaymakerAI Fantasy Allsvenskan Pro

1. General

These general terms and conditions apply to agreements regarding the purchase of digital content (the "Service") entered into between you as a consumer and Football Analytics Sweden AB, reg. no. 559072-4067, Götgatan 78, 118 30 Stockholm ("we," "us," operating under the brand PlaymakerAI). By completing a purchase, you accept these terms.

2. The Service and Access

The Service provides access to PlaymakerAI Fantasy Allsvenskan Pro, including advanced football data, AI-generated forecasts, and analytical tools. Access to the Service is delivered digitally immediately upon completed payment. The Service is strictly personal and may not be shared with others.

3. Prices and Payment

All prices are stated in Swedish Kronor (SEK) and include 25% VAT.
The Service is sold exclusively as a Season Pass (one-time payment), granting full access to premium data during the current Allsvenskan season (up to and including the final round of matches).
Payment is made in advance via the payment methods presented at checkout at the time of purchase.
The purchase is not renewed automatically for the following season but requires a new active purchase by you.

4. Validity Period and Refunds

Your Season Pass is valid from the time of purchase until the conclusion of the current football season. As the Season Pass is a one-time payment for a fixed period, no refunds (full or partial) are granted if you choose to stop using the Service or stop playing fantasy before the season ends.

5. Use of Data (Fair Use)

The information and data provided by PlaymakerAI Fantasy Allsvenskan Pro are protected by intellectual property rights. It is strictly prohibited to use automated systems (such as scrapers or bots) to extract data, or to publish our locked premium data publicly or for commercial purposes without our written consent. Violations may lead to immediate suspension without refund.

Information Regarding the Right of Withdrawal

When purchasing services online as a consumer, you generally have a 14-day right of withdrawal under the Distance and Off-Premises Contracts Act.

Important Exception for Digital Content

Because PlaymakerAI Fantasy Allsvenskan Pro consists of digital content (data and analysis) delivered immediately, an important exception to the right of withdrawal applies. By consenting at the time of purchase to the commencement of the Service and gaining immediate access to the premium data, you waive your right of withdrawal.

We apply this rule to ensure the Service is not misused (e.g., a user viewing our forecasts for an ongoing match round and then requesting a refund). If payment has been made but you have not logged in or accessed the content within the first 14 days due to technical reasons, please contact our customer service for an assessment.

Information Regarding Complaints

We always strive to deliver football data of the highest quality. If the Service deviates from what was agreed, or if it suffers from technical defects, you have the right to file a complaint under the Consumer Sales Act.

1. What Constitutes a Defect?

A defect may include login issues persisting for an extended period, missing features that were promised, or extensive service outages.
Please note: The Service is based on football data and AI forecasts. The fact that an AI forecast (e.g., Predicted Points) does not come true in reality does not constitute a defect in the Service and is therefore not grounds for a complaint.

2. How to File a Complaint

If you discover a defect, you must notify us within a reasonable time (a complaint within two months is always considered timely). Send your complaint to our email address (see contact details below). Include your email address, the account in question, and a detailed description of the error (please attach screenshots if possible).

3. Remedial Action

Upon receipt of a valid complaint, we will primarily attempt to rectify the defect (e.g., resolve the technical issue).
If the defect is significant and cannot be rectified within a reasonable time, you may be entitled to a price reduction or to cancel the purchase (receive a refund for the period the Service did not function).

4. Disputes

In the event of a dispute, our policy is to follow the recommendations of the National Board for Consumer Disputes (ARN). You may also refer to the EU Online Dispute Resolution (ODR) platform.

Corporate and Contact Information

Football Analytics Sweden AB (operating as PlaymakerAI)

Corporate Identity Number: 559072-4067

Address: Götgatan 78, 118 30 Stockholm

Customer Service & Complaints: info@playmaker.ai